(Sales | England, UK)
Sales | England, UK(We specialize in high-value engineering equipment. It is well-known that these items cost tens if not hundreds of thousands of pounds. Just looking at them it is obvious as they are made from carbon fibre and granite.)
Me: “Good morning, this is [My Name] at [Company #1]; how can I assist?”
Caller: “Yes, my name is [Caller], the director of [Company #2]. I need a [specific] measurement device.”
Me: “Not a problem. Can I just get a few details to narrow your search?”
Caller: “Yes. I was only interested in the most accurate [Expensive Type] units you have.”
Me: “Okay, great. Well, we have a range of equipment. Our top end system is accurate up to 0.015mm.”
Caller: “No, that’s nowhere good enough; I need something better than 0.001mm.”
Me: “Erm, well anything that accurate is pretty specialised. Maybe I can refer you to one of our partners. What sort of budget do you have?”
Caller: “£10,000.”
Me: “£10,000?”
Caller: “Well, yes.”
Me: “Sir, our most basic system costs five times that amount, You are asking for the most scientific piece of equipment on the planet. I would have to guess but for something like that would cost you at least a million.”
Caller: “What? I don’t have that sort of money; that’s not good enough. Who can I speak to? I want something for £10,000!”
Me: “I would be happy to show you what we have, but from what you have told me today, it isn’t going to be possible in your budget.”
Caller: “What?! This is ridiculous!”
Me: “Sorry, sir. You can of course try other companies, but I am sure that they will tell you the same.”
(I found out that he had again called but spoke to a different employee, telling them that a competitor promised them this magical unit and he wanted us to match the price. Obviously lying, he was politely told not to ring back.)
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